Support
Sina
(Customer support)
Phin
(Handling complaints)
>800 million
of products on Amazon
200.000 successful
transaction through Fado168
0885996168
0

Instruction to send the complaint email about the order

10-05-2016 at 15:04:23 PM

Fado168.com provides the services to support, to consult, to order and ship products from Amazon.com. therefore, when the errors appear about the quality, quantity etc. of the products, customers should tell exact the problems in detail to Fado168.com. This is the basic information for our staff to feedback to the seller/supplier exactly and immediately.

Fado168.com only provides the support services, consultative, order and shipping the products from Amazon.com. So our staff cannot know clearly the details and the product technical warranty.

Therefore, customers need to read the product details before buying the products to avoid the unjustified mistakes. If it has any problems about the late order or the product problems, etc. you should tell exact problems in the detail to Fado168.com. This is the basic information for our staff to feedback to the seller/supplier exactly and immediately.

When you have any questions and want to complain about the products please, contact us by email: support@fado168.com and provide the following items:

- The topic including the order number and the main content (e.g. Order AM 01814 – 12345 [or Order AM 12345] – problem about the color of the product).

- The detail of your question or your complaint.

- The picture of the product packs and the pictures of the products and the link of the product on Fado168.com to show the problems clearly.

- With the products miss the part or component, customers need to tell clearly the part/component information like which one has been missed from the original product.

Out staff will contact with you by email and work with the seller in each situation and announce to you the time to change another product and the fee to return the product.