When your order has the defective items or missing some items

10-05-2016 at 15:34:20 PM

When your order has the defective items or missing any items, you can learn about the information and the solution.

When your order has been missing products

Depend on your requirement, Fado168.com will demand the seller resend the missing products or refund the value of the missing products:

- If the seller refunds 100% the value of the missing products, Fado168.com will refund the total value of the missing products, shipping fees and charge of the missing products.

- If the seller agrees to send the missing products, you will receive the missing products and do not to pay any other fees.

When your order has the defective items

- If the seller agrees to send the missing parts of the products, you will receive it and do not have to pay any other fees.

- The complaint, the feedback and the negotiation with the seller or Amazon.com’s customer support department, depend on case-by-case basis and the abilities of the seller or supplier, the level of compensation will be different. Usually, when the seller cannot sent you the missing parts of the product, the seller usually ask you to return the products first and then the seller will refund or resend another product to you.

Note: Fado168.com will feedback to give you the best services, negotiate with the seller. In the situation need to return the products and the fault appears in the shipment, Fado168.com will pay the fees to return the products by post from Cambodia to the US for you.

We hope you will please to cooperate with Fado168.com to solve the problem.
Fado168.com always want to protect your interests in the best way!!!