Support
Davy
(Customer support)
Tawin
(Handling complaints)
>800 million
of products on Amazon
200.000 successful
transaction through Fado168
0885996168 086 356 168
0

INSTRUCTIONS FOR SHIPPING REGISTRATION

22-11-2019 at 13:23:18 PM

Contact Fado

  • Please inform the goods information via email support@fado168.com or phone number: 088 599 6168/092 212 260/086 356 168 for advice on specific costs of the package. Please note that all information discussed must be confirmed by mail to avoid incurring charges when the goods arrive in Cambodia. 
  • When you agree to use the service of Fado, it means you agree with the freight rates list (attach link of the freight rates list)
  • After agreeing on the the rates, please create an account and register a shipping account on Fado.com.kh. Please note that you have to upload the full picture of ID Card and Bank card during the registration process. After successful registration, Fado will send the recipient information and the address of headquarters in US. 
  • For security reasons, Fado is not responsible for goods that are shipped to the US headquarters without a confirmation email with Fado. For goods that have not been notified to Fado but shipped to the US headquarters will submit to the US Police.

In case of shipping goods from relatives in the US to Cambodia

You provide the information of the address of recipient in US headquarters as follows:
 

In California

Recipient: SINA - CUSTOMER CODE
Address: 10352 Trask Ave, #C, Garden Grove CA - 92843
Tel: +1 (714) 4780129
 

In Oregon

Recipient: SINA - CUSTOMER CODE
Address: 14029 SE Stark St, Portland, Oregon 97233
Tel +1 (503) 317 - 1988
  • If you are near the headquarters of Fado in the US, please bring your package directly to the office for shipping. You do not need to pay money at the US office. You will pay when you receive goods at Cambodia.
  •  
  • If you are far from the headquarters of Fado in the US, please ask your relatives to bring goods to the post office for shipping. Fado recommends that you use UPS shipping company. When you send the goods, you require the recipient to sign once receiving goods (Signature Require UPS delivery). This requirement is to avoid loss of goods.

In case of buying goods on the Internet in the US and shipping goods to Cambodia

If you buy goods at US websites, please fill in the recipient information according to the following information when you fill in the address of recipient:

In California

Recipient: SINA - CUSTOMER CODE
Address: 10352 Trask Ave, #C, Garden Grove CA - 92843
Tel: +1 (714) 4780129
 

In Oregon

Recipient: SINA - CUSTOMER CODE
Address: 14029 SE Stark St, Portland, Oregon 97233
Tel +1 (503) 317 – 1988
 

Tracking goods and upload information goods shipped

  • When you come to the post office to ship goods or email from the US website (the website you have purchased), you will receive the tracking number of the package. You use this tracking number to track the goods on delivery to the headquarters of Fado in the US.
  • You notify the tracking number of the package shipped to Fado in two methods:
  • The first method: Email directly to support@Fado.com to notify the tracking number.
  • The second method: Visit Fado.com.kh website to upload goods information and tracking number (received from the selling website or delivery company).


Receiving the goods and make a payment

  • Fado will deliver goods to your home and collect the payment.
  • When the goods arrive in Cambodia, you will receive an automated email announcing the arrival of goods. The email will include the goods information you will receive and shipping costs (excluding domestic delivery charges).
  • The delivery staff will call you before shipping to your address.
  • For any questions, please send email or call according to the following information:
 
Website: Fado.com.kh
Email: support@fado168.com
Facebook: Fado168.com
Tel: 088 599 6168/092 212 260/086 356 168

The freight rates list including tax

Shipping policy

- Fado xin chào, quý khách đang cần hỗ trợ?
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