We do not take any responsibility when customers use the wrong shipping address, use the wrong Customer code or fake the type of item(s) that they are shipping.
Types of products to be insured by Fado.com.kh : Glasses, Phone, Laptop, Tablet .Watches, Camera, Lens, Jewelry, Cosmetic…
1. Voluntary Insurance Plan
A) 2% of an insurance rate: Payment of 2% of the value of the product(s) being shipped. B) Compensation Level: 100% of the value of the missing product(s) (USD 3,000 maximum).
Bought from US Websites Firstly, Fado.com.kh will guide you on how to contact the website in order to inform them of the missing items. If the website confirms that all of items in the parcel have been delivered successfully and refuses to return the missing item(s), Fado.com.kh will reward the compensation money of 100% of the value of the missing item(s).
Products sent from Another Party to the Warehouse of Fado168 • Require the shipping invoices of UPS, FedEx, USPS, DHL…. • Inform the content of your package. This is the objective proof to issue the 100% compensation money of the lost item(s).
C) Please contact us through our email [email protected] if your item(s) exceeds the value of USD 3,000. D) Requirements: • Upload the tracking number and declare the value of the product within 24 hours since the package has arrived in the US warehouse. • Declare the value of the product. • Tick the insurance box in the uploaded tracking part. • Non-prohibited products are possible to be shipped.
2. Fund Plans to Support Risk 0.8% Insurance (Required)
A) Risk Support Charge: 0.8% of the declared value of the product. B) Compensation Level: Refund 75% of the total value of the missing product(s) (USD2000 Maximum)
Bought from US Websites Firstly, Fado.com.kh will guide you on how to contact the website to inform lack of items and compare to what you ordered. If the website confirms that all of items in the package have been delivered successfully and refuses to return the missing item(s), Fado.com.kh will reward the compensation money of 75% of the value of the missing item(s).
Products sent from Another Party to the Warehouse of Fado.com.kh • Require the shipping invoices of UPS, FedEx, USPS, DHL… • Inform the content of your package. This is the objective proof to issue the 75% compensation money of the lost item(s). C) Requirements: • Upload the tracking number and declare the value of the product (Actual Price) within 24 hours since the package has arrived in the US warehouse. • Declare the value of the product • Tick the insurance box in the uploaded tracking part. • Non-prohibited products are possible to be shipped.
3. Damage Goods
A. New Products • Goods are packed by standards packaging, purchased or shipped from professional trading companies but broken due to strong impact of the process of transportation or overload. • Except, fragile goods such as housewares, glass and crystal furniture ... Please contact Fado before shipping to get consult (these items need to be informed in advance to pack properly before shipping to Cambodia). • Fado is responsible to each type of insurance based on the actual damage level. • Basis of determining responsibility: Goods delivered to Fado warehouse are in good condition, the seller is a professional trading companies, not an individual. • See an example of standard packaging conditions here B. Used Products • Goods was broken due to sellers not pack it well or not following to standard packaging for transportation in domestic and international air freight. Fado is not responsible for this case. • Basis for determining responsibility: Those items are used and bid price on website like Ebay or other websites which sell used products and products purchased from non-professional sellers. For example, speakers, wall clocks, desk clocks, furniture decors, lamps…
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