FADO Privacy Policy
- Purpose and Scope of Data Collection
The data collected primarily on the Fado168 e-commerce website includes: full name, email, phone number, address, date of birth, and gender. This information is necessary for customers to provide when registering an account and making purchases. The collection and use of each customer's information will only be conducted with that customer's consent.
Customers are responsible for maintaining the confidentiality and security of all activities conducted under their registered name, password, and email. Additionally, customers must promptly notify the Fado168 e-commerce website of any unauthorized use, abuse, or security breaches related to their registered name and password.
- Scope of Information Use
The Fado168 e-commerce website uses the information provided by customers to:
- Provide services and promotional program information to customers;
- Send notifications regarding communication activities between customers and the Fado168 e-commerce website;
- Prevent activities that may compromise user accounts or impersonate customers;
- Communicate and resolve issues with customers in special cases;
- Use customer personal information only for purposes related to confirming and contacting customers regarding transactions on Fado168;
- In cases where required by law, the Fado168 e-commerce website is obliged to cooperate in providing customer personal information upon request from judicial authorities, including prosecutors, courts, and investigative police, concerning any legal violations by the customer. Additionally, no one is allowed to infringe upon customers' personal information.
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Data Retention Period
Customer personal data will be stored until a deletion request is made or until the customer logs in and performs the deletion. In all cases, customers' personal information will be kept confidential on Fado168's servers.
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Address of the Information Collection and Management Unit
Fado Global Joint Stock Company
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Tools and Means for Users to Access and Edit Their Personal Data
Customers have the right to check, update, modify, or delete their personal information by logging into their accounts and editing their information or by requesting Fado168 to perform these actions. Upon receiving such requests, Fado168 will confirm the information and must respond with reasons and guide customers on how to restore or delete their personal information.
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Commitment to Customer Information Security
- Fado168 is committed to absolute confidentiality of customer personal information in accordance with its personal data protection policy. The collection and use of each customer's information will only occur with their consent unless otherwise required by law.
- Personal information will not be used, transferred, provided, or disclosed to any third party without the customer's permission.
- In the event of a data breach due to hacking, resulting in the loss of customer personal data, Fado168 will be responsible for notifying the authorities for timely investigation and informing customers.
- Absolute security for all online transaction information of customers, including accounting invoice and document information stored in Fado168's secure central data center.
- Fado168's management requires individuals registering to provide complete personal information such as: full name, email, phone number, and is responsible for the legality of this information. Fado168's management is not liable for or will not resolve any complaints related to the rights of customers if it is determined that the personal information provided during initial registration is inaccurate.
- Mechanism for Receiving and Resolving Complaints Related to Customer Personal Information
- Customers have the right to file complaints about the disclosure of personal information to third parties to the management of the Fado168 e-commerce website at the company's address or via email.
Email: support@Fado168.com
- The company is responsible for implementing technical and operational measures to verify reported content.
- The processing time for complaints related to customer personal information is 15 days.
What is Fado168's Policy on Customer Personal Information?
When registering to purchase on the Fado168 e-commerce site for information verification, customers must provide complete personal data such as: username, login password, customer address, phone number, email, etc. This information is mandatory for us to confirm your purchase registration to ensure consumer rights.
However, many customers are understandably concerned about the security of their personal information and fear it may be lost to third parties, causing significant impacts in various ways. Fado168 understands this; customer personal information is crucial for the company's development. Therefore, we always respect and commit not to share or disclose any personal information of customers to any third party without their permission (except as required by law). Fado168 only collects and uses customer information with their consent or in accordance with other legal regulations.
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