SHIPPING POLICY

The terms below are made to ensure the responsibilities and benefits of customers and Fado.com.kh. Issues will be mutually discussed and resolved in order to ensure the highest benefits of customers. By using Fado.com.kh service, you agree to the terms of service below:

Article 1: Products that are not accepted for shipping  

            Products that are not accepted for shipping include: Guns, publications, articles and restricted products from circulation in Cambodia or receiving country; contagious, toxic, explosive hazardous substances; Cambodian currency, foreign currency; papers or cheques that may be exchanged into Cambodian currency, foreign currency, and one package with multiple different types of items.

Items from illegal or un-transparent sources shall be confiscated and not be compensated. If customer deliberately sends all the prohibited products as mentioned above, he/she will take full responsibilities to the current Cambodian Laws.

Article 2: Fado.com.kh’s responsibilities

• Check the legality of the package while ensuring the confidentiality, integrity and security (origin seal, origin box for electronic goods) of the parcels, products or packages. Fado.com.kh reserves the right to terminate the customer’s use of the service if Fado suspects any illegal activity in the process. 
• Handle all the questions and complaints within 30 days of the delivery of our shipment to the customers.
•  Fado.com.kh is not liable for indirect damages or losses caused by delayed shipment or the risk of force majeure (Natural disasters, earthquake, war, floods, typhoon, riots, air crash cause by sound ...). Fado.com.kh is not liable for the quality of products sent by freight companies to Fado’s warehouse in the local country.

Article 3: Packaging

          All products should be packed properly. Fado.com.kh has a packaging service and is responsible for that packaging during shipping. This service will be charged when package arrive Cambodia. In case customers wrap their package by themselves, they shall be responsible if the damages occur during their shipment.

Article 4: Compensation level

         The maximum compensation level for parcels lost or completely damaged while Fado is shipping as below:

• 75% on the value of the goods if customer buy insurance services 0.8%
• 100% on the value of the goods if customer buy insurance services 2% and claims 

Article 5: Regulations about receiver detail and Processing

Sender must provide full detail of the recipient: Name, number, street / ward, ward / commune, district, province / city and telephone number (Required). In case of not being able to contact with the recipient, each parcels will be delivered 03 times for the mail and 02 times for the goods to the address of the recipient. Parcel that fails to deliver to the recipient will automatically be sent back to Fado’s warehouse. After 1 week, if the sender does not request to cancel, the sender must pay for the return package. The delivery fee in Phnom Penh 2$ per parcel for one-time delivery it may vary depending on destination and parcels. Delivery fee to province customer is responsible for it.

Article 6: Calculation for bulky items
Shipping Weight by Dimension= (LxWxH) (cm) / 5000 = unit(Kg)
- Shipping from the US
If the weight by dimension is more than 200% of the actual weight, the actual shipping weight will
take the average of actual weight and dimensional weight.
Shipping weight = (actual weight + dimension weight)/2 (unit=Kg)

Article 7: In case of a lost package

For shipping service, if there is any tracking suspect to lost or longer than expected time (more than 1 month), customer please provide:

1. Tracking number
2. Invoice of the goods
3. Picture of the item
4. Proof of delivery. Example:

1. The label on the package (optional)

Note: If customers don’t provide the required information as mentioned above, Fado168 will not be responsible for the lost package

Article 8: Additional information

If you have any inquiries, please feel free to contact Fado.com.kh to get a prompt reply and provide the latest information on Fado.com.kh

Contact Us:  

Website: Fado.com.kh

Email: [email protected]

Facebook: Fado168.com

Tel: 088 599 6168/ 092 212 260/ 086 356 168