| What's the region code? | DVDs will play only on DVD drives that use the same region code. If your DVDs are from the U.S. or CA, please set the region code to Number #1 (CDs have no region code restrictions). Each optical drive only has a 4~5 maximum DVD region change limit. If the DVD drive reaches the maximum number of changes, DVDs that don’t have a compatible DVD region code are ejected. |
| Change region code (Windows) | [1] Right-click the DVD-RW drive icon [2] Select Properties [3] Open the Hardware tab [4] Select the name of the player, and at the bottom, do Properties [5] Click the DVD Region tab [6] Select the code then press OK |
| If It can't be detected by PC | [1] Please make sure to use the data cable correctly [2] Please try different USB port on your computer and remove the USB hub first [3] For desktop computers, try using the USB port on the back of the host computer [4] You can reach out to us for detailed steps to reinstall the drive, 99% of of similar problems can be solved [5] If the problem is not solved, you don’t need to return the item, just let us know |
| If CD/DVD not show up on Mac | [1] Mac OS cannot detect the device unless there is a disc in the player [2]Please remove the hub/adapter and plug the data cable directly into your mac [3] Use the power supply cord together and get extra power from a 5V power adapter or other sources [4] Open up the Finder > Preferences, and make sure "CDs, DVDs, and iPods" has a check mark. Also, "External Disks", and "Hard Disks" are selected [5] If the problem is not solved, let us know, you don’t need to return the item. |
| If the tray can't be opened | For Aple Mac computer, to eject a disc, please right-click on the icon on the desktop and select "eject", or choose "File" > "Eject" button. For Windows computer, please press the eject button firmly once, OR press the eject button quickly several times. If the tray still won't open, please reach out to us for a free new one, you won't need to return the old one back to us |
| Has no software on Windows PC? | For a Windows computer, you can use Windows media player software to read, burn, or rip CDs and read data DVDs. If you want to play video DVDs, you can search and install the popular free VLC player (Do not download it from the Microsoft App Store). If you want the recommended reading, burning, or ripping software, please feel free to let us know. |
| Has no software on Mac PC? | For a Mac computer, you can use the "Apple Music" app (or iTunes) to read and burn CDs, or import music from CDs to your Mac, and use the "Apple DVD Player" app to play video DVDs. You can also use 3rd-party software such as VLC player to read or write your CDs and DVDs. If you want to achieve other purposes on your mac, you can reach out to us at any time to get detailed steps |
| Incompatible device | It is a CD and DVD read-write drive that cannot play Blu-ray discs, and is not compatible with TV, car, truck, Android phone/ tablet, Chromebook, iPhone, iPad, projector, and Ubuntu OS. Other similar products are basically incompatible, so it is best to confirm with their sellers before buying to avoid buying the wrong one and wasting time. |
| About DVD format | Just because you have a series of video files doesn’t mean they are compatible with DVDs. In fact, most computer and phone video formats are not compatible. So you need third-party software to convert your file format to one that can be shown on discs. It won't work even if you burn your file onto discs without converting the format. |
| First time using a DVD drive? | If our page description still makes you not sure how to use this drive, simply let us know to get detailed steps, such as playing music CDs and movie DVDs, playing old DVD/CD games, making personalized music CDs, copying music, videos, photos, or files to CDs or DVDs for storage or sharing, import your videos, music, and photos to your computer and enjoy them on your phone or tablet, install/run program from disc, or displaying medical images from a CD, etc. |
| Worried about R/W speed? | Featuring USB 3.0, this portable CD/DVD drive for laptop Mac offers up to 5Gbps data transmission speed, ensuring smooth enjoyment of movies and music. Although it has up to 8x DVD read/write speeds and 24x CD speeds, errors often occur when burning at such high processing rates, and simply lowering the speed (such as 4x) appropriately can solve the problem. |
| Is ROOFULL reliable? | As a professional optical drive manufacturer, we have continued to provide customers with more than 2 million external CD/DVD drives of various types on Amazon since 2015. Each device was tested 3 times before shipment. If the device is damaged during transportation, you won't need to return it to us, we will arrange a new one for you directly. |
| How to get in touch with us? | Amazon does not allow us to insert an email address here, you can find us in your Amazon order information and click "ROOFULL Directly (US)" to find us, or search "ROOFULL" on Google to find our email address. |
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