Common Troubleshooting Steps
Q1: What computer systems are the Kinhank 500G hard drive compatible with?
A: Kinhank 500G HDD hard drive is compatible with Windows XP,Windows
Vista,Win7-10/Mac OS 10.2 and above,if you are not sure whether the hard drive is compatible with your system, you can tell us your computer model and system version and we will help you confirm it.
Q2: How to solve the problem when the PC can’t recognize the hard drive
A: Please open the hard disk enclosure and check whether the hard disk is loose,If it is loose, please unplug and reset the hard disk,then connect the hard drive to your PC,enter disk manager of your PC to see if the hard drive is recognized.If the hard drive still can't re recognized,please let us know in time.
Q3: How to solve the problem when the PC can’t recognize the hard drive
A: It is normal for a mechanical hard drive to make a sound.It is possible that the reason for the failure to load is that you have performed a formatting operation under windows.Go into disk management and see if the partitions are all there. See if there is a partition of about 6G in there and see if there are any files in it, if there are no files in it you will not be able to select the boot option in the bios.Please let us know for help in this case.
Q4:How to fix the emulator not working issue?
A: Find the game you can't play,long press OK,select the penultimate option, click OK, then select the first one to see the different emulator paths. Please try them all to see which one is more compatible.
Q5:Can the Kinhank 500G hard drive be used on a TV?
A: The Kinhank 500G hard drive is just a hard drive. If you want to connect it to a TV screen, you need to boot up the hard drive system through a desktop computer, laptop or mini PC.