Came from a vacuum compressed package. How long will it take to restore its shape？

Please note that the product requires at least 48 hours to fully expand to its normal wedge shape. Slight differences in size are normal and to be expected.

Just opened the package, the pillow has an odor. Is this normal？

There may have a slight odor when the product is initially unpacked. Rest assured that this odor is both normal and safe, place it in a well ventilated area and the odor will naturally dissipate within 48 to 72 hours.

What's going on with a hole in the pillowcase？

The pillowcase is made of breathable, soft and skin-friendly polyester. It is normal for it to have pilling and snagging, carefully cut off the fuzz balls and threads, keep them away from sharp objects to avoid snags.

The zipper was accidentally damaged, what should I do?

To prevent the zipper from breaking, gently and carefully pull it back and forth. If the zipper does break, you can ask for a replacement.

What I need to know before using a wedge pillow?

Each person has different requirements for the height and firmness of the wedge pillow. Choosing the appropriate size is crucial. There can be a short adjustment period for the first time using a wedge pillow.