Whether the product is compatible with IOS？
Thank you for your question and our SD301 PRO is compatible with Type C and USB A ports.If your IOS device is with a lightning port, It is not compatible with our SD301 PRO.If your IOS device is with type C port, our SD301 PRO can compatible with it well directly.Please follow these step as follow.
Step 1:Open the "Files" app, click "Browse".
Step 2:Connect the C port of your iphone/macbook/ipad ,and find whether there come out the "SSK Drive" folder or not.
Step 3: Start to use it.
Please note: Due to the IOS limitation, not all files can be opened by its system, SSK Drive is only the storage device, if the apple device you are using does not support the file, then our SD301 PRO will not be able to open this type of file either.
Is it normal for the product to heat up during use?
This memory stick is a portable solid state flash drive, the speed is faster a lot than ordinary flash drive, and it is made of metal material, which has better thermal conductivity, so that the heat will be much more than the ordinary flash drive.
Your hands may feel a little hot, but this is normal. This situation will not affect your use, nor will it damage the data.
Our products have gone through a series of sophisticated tests, which is safety enough in normal using.
Why can't SD301 PRO be recognized on a smartphone? How to solve it?
- First, please go to check the flash drive’s format, please make sure it is EXFAT, if it is not EXFAT, please format it first (Before formatting, please backup all your data);
- Second, please go to check whether the OTG function is enabled, most of OPPO's mobile phones need to manually open the OTG function. Only when the OTG function is enabled, the data transmission of external devices can be carried out. So you need to turn on the OTG function of your phone. The details can be found on Youtube. You can search for "How to Enable OTG Connection on OPPO Developer Options" on Youtube.
Why does the write speed of SD301 PRO drop when I write to large files at once?
Writing large-capacity files at one time,the write speed will decline is a common problem of most solid-state drives.
Even solid state drives produced by well-known companies also have this problem, which is a technical problem, not a problem of our product itself.
This USB3.2 Gen 2 drive adopts TCL flash chip and SM2320 USB3.2 Gen 2X2 master chip, better performance and long lifespan.
Tips: Due to the small size of the product, the product temperature is higher than the ordinary USB drive temperature.At the same time, we ensure that the temperature is within the controllable range, the speed will change with the device temperature. In order to get the full speed, it is recommended that the single transfer file should not exceed 100GB.
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