Q:Why the watch can’t receive the message notification?.
A:Please make sure that the mobile phone Bluetooth is turned on, the FitCloudPro is turned on, and the bracelet is always connecting to the mobile phone Bluetooth !
NOTE:If the phone is not locking or the software (whatapp, SMS, facebook...) is logging in the computer, the smart watch will not push messages for reduce power consumption and disturbing. Please allow all the notification permission(WhatsApp, Facebook, Twitter, Phone, SMS.) at the FitCloudPro APP
Since Android mobile phone background will automatically clean up the App which not commonly used, it will cause the watch connection to drop and no longer push the message.
1.Make sure turn on message push in FitCloudPro setting.
2.Make sure the message can be displayed in mobile phone’s notification bar,
message notification is pushed by reading the phone notification bar, the watch can’t get notification if the message push closed in mobile phone setting .
Note:
XIAOMI:Setting-apps-permissions-Autostart-open the FitCloudPro
HUAWEI:Setting-apps&services-app launch-open the FitCloudPro
Samsung :"Smart Manager "- find the "Auto-Run Application" option, --enter the "Auto-Start Application" setting interface - open the auto-start setting program.
.**If the notification still cannot be displayed, please try to reset the watch, or reinstall the APP.
Q: What to do if the band gets broken or the watch not hold a charge?
A:Contact for help and after-sales service. (Go to Your Order--> Find the order ID in the list--> Click 'Contact with us')