Frequently Asked Questions(Want to know more questions and steps. Download the user manual in the details page for reference.)
Q: Can l use multiple sets of products in the same environment?
Log in to the WEB background and modify the SSID name of each product without repeating it. You can use multiple sets of products in the same environment.
Q: What is the maximum transmission distance?
Wireless Transmit 100m, Can through Wall in an open field,this wireless HD sender HDMI wireless signal can up to 100m(line of sight),if through 1 wall the signal can transmit 10-20m/32ft-65ft
Q: TV only Show "Connecting..."
1.Check the transmitter power supply is normal.
2.Check whether the WEB settings are correct.
3.Same frequency causes interference, adjust the transmission frequency or frequency channel, avoid the interference frequency
Q: Receiver display No signal
1. Check the signal source HDMl output signal is normal.
2.Confirm the output resolution of the signal source is within the support range.
3.Make sure the source is connected to the transmitter's HDMl input.
Q: The image is interfered
1.Inadequate signal transmission,adjust the angle of the antenna or shorten the distance of devices.
2.Adjust the placement and height of transmitter and receiver to enhance wireless signal transmission.
3.Same frequency causes interference,adjust the wireless frequency or frequency channel to avoid the interference frequency(refer to BACKGROUND SETTING).
Q: IR wireless return function is insensitive
1.Infrared remote has different frequencies, our product can be matched by selecting the38KHz frequency to control, not support 47KHz and 56KHz.
2.Adjust the placement and height of the transmitter and receiver to enhance.wireless signal transmission.
3.Transmitter have IR signal transmission function,when the transmitter placed above the"top box,check whether the transmitter bulging"set-top box"1-2cm.
4. Transmitter have IR signal transmission function, when using the external IR extension cable.Try to keep the transmitter away from the"set-top box"and avoid sending infrared signals at the same time to cause remote control conflicts.
Q: Unable to log in the web settings interface
1.Verify the transmitter and receiver are powered on and connected successfully.
2.Check whether the IP address configured on the device is set to the static IP type.
3. Check whether the IPaddress configured on the device is set to 192.168.1.XXX.
4. Try to replace the browser with a different browser and log in to the Wed Settings screen.
Q: There is picture, but no audio
Same frequency causes interference, adjust the wireless frequency or frequency channel to avoid the interference frequency(refer to BACKGROUND SETTING)