Question 1: Why does the product not have a good deodorizing effect?

Answer: There may be two reasons for this situation. The first may be that the mode used does not correspond to the size of the environment. The second may be that there is a strong odor radiation source in the environment you are using. In response to the first question, please use the corresponding product mode to correspond to the size of different usage environments. Our products have 4 working modes P1-P2-P3-P4, which respectively correspond to the largest usage scenario of 5-10 square meters (approximately 50-100 square feet), 10-20 square meters (about 100-150 square feet), 20-30 square meters (about 150-200 square feet), 30-40 square meters (about 200-250 square feet). For the second reason, if your environment has a strong odor radiation source, please clean up the odor radiation source first, and then use our products for deodorization. You will achieve good results.

Question 2: Why does the product suddenly stop working?

Answer: In this case, there may be a problem with the battery of the product. Please tell us through Amazon or the contact information in the manual, and we will send you a new product for free.

Question 3: Why does the product smell bad when it is working?

Answer: Our product will produce low-concentration ozone. Ozone itself has a certain smell. Please do not get close to the product when it is working. You can wait until the work is completed before entering the room. We recommend that you let the product work by itself when you are not at home, so that when you return home, you will have a brand new air environment.

Question 4: Will ozone endanger the health of people and pets?

Answer: Ozone generators on the market produce a large amount of ozone for deodorization, often producing tens of thousands of milligrams of ozone per hour, which is very harmful to people and pets. Our Morrrer ozone deodorizer only produces 100 mg of ozone per hour and works in an intermittent cycle. While ensuring the odor removal effect, it minimizes the harm to people and pets.