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FAQs>>
Q1: Which models of MACBOOK laptops are supported by S500 Triple Screen?
A: S500 triple monitor supports all modes MacBook with all chips version(include M1/M2).
Q2: How to install the driver?
A: Please check our tutorial on driver installation videos, and we have also included corresponding videos and driver programs in the accessory USB card reader of the product. When installing the driver for the first time, please follow the tutorial for operation. After installation, S500 can achieve plug and play.
Q3: Use USB-A connect, there is only one screen lights up but another one blacks out?
A: First make sure both USB-A male connectors are connected to laptop or adapter, at thlast step connect the USB-C male connector to the tri-screen.
Q4: The screen does not light up Screens are intermittent, screen flickers, keeps restarting afterconnecting the expansion screen?
A: You may add an USB-C PD charger to the USB-C PD port.
Q5: How canluse the Tri-screen at its maximum brightness?
A: The maximum brightness is limited to 80% when the connection doesn't have an external power involved. Whenyou connect an external power adapter to the USB-C PD power and it's more than 45W, the brightness limit will be lifted.
Q6: Can I charge the battery of my laptop ifI connect an adapter to the USB-C PD port?
A: Yes, the battery of the laptop can be charged based on two conditions. First the adapter should support 45Wor higher PD charging protocol. Second the laptop is connecting to the Tri-screen monitor via its full functionedUSB-Cport.
Tips:If you have questions about the product's adaptation to your laptop, problems with installation, or any product quality issues, let us know.(attach your laptop model number and ports image)