Does this step stool comply with safety standards?

Yes, the step stool complies with safety standards, having undergone testing, including ASTM F2613-21 and CPC testing, ensuring it meets the required safety and performance criteria.

Is the product structurally stable and capable of supporting the weight of a child?

Absolutely, the product is solid and can easily handle a child's weight. It's got a max capacity of 100 lbs, so it's pretty sturdy.

Why is my step stool uneven after installation?

1) Double-check the orientation of the bottom board to ensure it's correctly installed.

2) Make sure each screw is tightened properly.

If the issue persists, please reach out to us promptly.

Are there any specific usage precautions for this step stool?

Please remember to exert downward pressure until you hear a gentle "click" when adjusting the step height. Ensure the steps snugly fit into the backboard grooves before use.