Q&A:
- Q: After connected to the KVM switch, my laptop source can’t stream video onto the monitor, while my desktop source can. What should I do?
It may be a cable or laptop setup problem. Please check from the following aspects:
1. Use the USB-C cable included in the package (do not use thunderbolt cable), and try connecting it to different USB-C ports on your laptop (some types of USB-C port don’t support video output).
2. Enter your laptop's display settings to check if the monitor can be detected. If so, try lowering the resolution and refresh rate.
- Q: 1. After connected to the KVM switch, my desktop source can only display on one monitor, but my laptop can display on both monitors. Or when only one monitor is connected, my desktop can’t stream any video. What should I do?
It may be caused by incorrect wiring or wrong adapter cable. Please check from the following aspects:
1. The “DP IN” port of the KVM switch only corresponds to HDMI Output 1, and the “HDMI IN” port only corresponds to HDMI Output 2, so both inputs need to be connected for dual-monitor displays. However, for single-monitor display, one of the inputs need to be connected accordingly.
2. When connecting your desktop to the DP input port of the switch, please check if you have used an HDMI to DP conversion cable. Please note this kind of cable is always unidirectional, so make sure to use an HDMI to DP cable, rather than a DP to HDMI cable.
For more Installation guide, please check the troubleshooting file.