FAQ and Troubleshooting Tips
1) I can't get the alarm to stop going off.
This alarm has a two-step turn-off feature. The purpose of this feature is to ensure that the child needs to get up when they wet the bed. The correct way to stop the alarm is to unclip the sensor and press the reset button. Alternatively, you can hold the reset button down while you unclip the sensor from the wet underwear. (Pressing and holding the reset button snoozes the alarm, even with the sensor still attached to wet underwear.)
You may read the User Manual in the section "Product guides and documents". Alternatively, you may watch the video with the title "How to connect the sensor and turn off the alarm" on this page above.
2) It is difficult to clip the sensor to underwear.
The clip is designed to securely attach the sensor to the underwear, so it doesn't come off during sleep. It's easy to attach. You can master it by practicing a few times. Tips: It is much easier to attach the sensor by pulling the kid's underpants down to his/her knees. Please watch the video on the detail page for reference.
3) I can't get the alarm to stop sounding even after unplugging the sensor.
It may be that the inside of the alarm unit is wet. Please try the steps below.
a. Disconnect the cord from the alarm unit.
b. Open the battery cover and remove the battery.
c. Blow dry the battery compartment and the socket of the alarm device where the cord is plugged in.
4) It only makes quiet ticking sound instead of an alarm sound.
If the alarm makes a quiet ticking sound, the battery is most likely dead. Please replace with new Alkaline batteries.
5) The sensor doesn't work.
If the sensor doesn't detect moisture, it may be caused by dirty sensor. The sensor needs to be cleaned regularly to maintain its sensitivity.
6) The armband fells off easily.
The length of the armband is adjustable. Please follow the instruction manual to install the armband so that it is securely attached to the arm.
7) The device does not wake our child from sleep.
It is very common that a child may not respond to an alarm in the initial stage of alarm training. As soon as the alarm goes off, parents need to help their child wake up. Gradually, the child will be trained to wake up on his own.
8) This item is not useable with diapers or pull ups because the sensor clip tears the material.
The sensor should be clipped onto the underwear. Diapers or pull-ups can be worn over underwear.
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