One of my jellyfish is lost, how can I get new ones?

We can offer you a new replacement; our contact information can be found in the instruction manual or on the color box.

Is the water stain in the tank indicating it has been used?

Each product will be filled with water for 24 hours for a leak-proof test. After such test, there may be water stains left inside the water tank. This does not indicate the lamp is used or a returned item.if necessary, use wet wipes to clean it off.

"How long will this jellyfish lamp operate if I use batteries?

If a new battery is used, it can work for 2.5 hours.

Can it shut off automatically?

The motor shuts off automatically after 4 hours of constant use.

If the lamp is leaking water/not working/ too noisy or stops working after a period of use, what should I do?

You can find our contact information in the instruction manual or on the color box. We will respond to your queries within 12 hours.