Q: How to map my home for the first time? How to start Quick Mapping?
A: (1) Connect with the ECOVACS HOME App; (2) Unattach the mopping pad plates; (3) Let the robot start from the basestation; (4) Say to DEEBOT: "OK YIKO, start Quick Mapping or tap Start Quick Mapping in the App / Normal mapping via an AUTO cleaning cycle.
Q: Why does DEEBOT N10 not start auto-emptying when it returns to the docking station?
A: (1) Ensure the docking station is connected to the power source; (2) Ensure the docking station's power cord is connected and plugged into the socket correctly; (3) Please ensure that the disposable dust bag is fitted correctly; (4) Please ensure that the dust container lid is closed; (5) Auto-emptying will not start when Do Not Disturb mode is enabled in the settings; (6) Auto-emptying will not start if you move DEEBOT back to the docking station by hand; it is only triggered when DEEBOT returns automatically; (7) The charging pins on the docking station may be dirty. Please try to clean with a dry paper towel and try again; If the problem persists, please contact ECOVACS Service.
Q: Why DEEBOT keeps saying anti drop sensor malfunction
A：(1) Please look at the bottom of the machine, brush both sides and the front of the Universal Wheel, close to the bottom edge, there are Anti-Drop Sensors, wipe it with a Clean Cloth; (2) If the problem persists, reset the Deebot. Please kindly notice after resetting, the schedule, map, old record on the APP will be lost and it needs to re-connect to the wifi; If the problem persists, please contact ECOVACS Service.
Q: Why DEEBOT cannot find the charging dock
A: Place DEEBOT about 1 meter directly in front of the charging dock, press and hold the AUTO button for 3 seconds to hear the "Returning to the Charging Dock" voice prompt, or open the App and tap on Return mode to check whether the robot can return to charge. If it can return to charge normally, please: (1) Check whether all the protective film on the charging dock has been removed; (2) Check whether DEEBOT starts cleaning from the charging dock; (3) Check whether the charging dock is positioned according to the guidelines in the Instruction Manual; (4) Move the charging dock to another position and try again.
Q: Why DEEBOT get lost in the middle and how should I fix it.
A: Please wait for a few seconds patiently, DEEBOT may be planning routes and areas. If it is still happened, please follow the steps below to troubleshoot: (1) The Anti-Drop Sensors on the bottom of DEEBOT may be covered with dust; Wipe the Anti-Drop Sensors with provided Cleaning Tool to maintain their effectiveness. (2) The Driving Wheels may be tangled with hair or debris; Use the provided Cleaning Tool to cut off and remove any hair/debris tangled around the Driving Wheels. (3) The Bumper rail may be stuck. Press each side of the bumper rail to see if it rebounds automatically. If the problem persists, please contact ECOVACS Service.
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