Multi Application
FAQ 1: What operating systems are compatible with the C950 webcam?
The C950 webcam is compatible with Windows (Win10, 11), macOS (10.14 and above), Android TV (V7.0 and above), Linux, and devices equipped with USB Video Class (UVC) mode. We recommend using the above mainstream operating systems instead of Chrome OS which may not be compatible with all versions and models. While C950 works on Chrome OS version 76.0.3809.136, compatibility with other versions may vary. For questions, please contact Amazon’s messaging system for support.
FAQ2:What should I do if the operating system’s privacy settings block the C950 webcam from being accessed or started?
For Windows: go to "Settings > Privacy > webcam" and ensure webcam access is enabled for both the system and specific applications. For macOS: go to "System Preferences > Security & Privacy > webcam" and enable access for necessary applications.
FAQ 3: Which video conferencing tools are supported by the C950 webcam?
The C950 webcam is compatible with popular video conferencing tools, including Zoom, Skype, Microsoft Teams, Google Meet, Cisco Webex, Facetime, and more. Please close all other webcam-related programs (e.g., video conferencing or live streaming tools) except the one in use.
FAQ 4: How to ensure C950 webcam powers on properly?
1. Correct Connection: Connect the webcam’s USB cable securely to an available USB 2.0 port on your computer. Avoid using USB hubs or extensions, as they may cause power issues.
2. First-Time Use: After connecting, your computer should automatically detect the webcam. If it doesn’t, try restarting your computer.
3. After Service: If the webcam still doesn’t turn on, please contact our customer support for further assistance.
FAQ 5: How to ensure the test image quality with C950 webcam?
1. Device Settings: Make sure your device is set to use the C950 webcam. Check your system settings to select the correct device.
2. Resolution Settings: Go to your computer’s settings and ensure the resolution is set to 1080P for optimal quality.
3. Software Compatibility: Some video conferencing software only supports 720P, which may compress the C950's 1080P output. However, compressing 1080P to 720P still results in better quality than using a 720P webcam.
4. Expectation Management: 1080P video in movies is often filmed with high-end cameras that have superior lenses and sensors. If you feel the quality of the C950 1080P doesn’t meet expectations, consider choosing our C950 4K version for higher quality.