1.We provide a full year of service on our products from the date of purchase. For any product issues or support questions, please don't hesitate to contact our after-sales service via email(You can find our after-sales contact information in the user manual).
2.If you encounter any issues with the baby monitor or camera, you can prioritize resetting the monitor (on the back of the monitor - RESET).
3.The maximum range for monitor and camera connection is 1000 ft (300 m) in open areas. Obstacles like walls, doors, and televisions may interfere with the connection. If the device disconnects, simply plug it back in.
4.Both cameras and monitors come with a specialized charging cable. The camera can only operate when plugged in, while the monitor can be powered by both batteries and plugged in.
5.Raise the antenna of the camera and monitor to get a better signal.
6.When the camera is used continuously (extended use), the temperature of the camera itself will increase and the temperature on the monitor will not change.
7.To avoid beeping or buzzing, keep the camera and monitor at a distance of 5-7 feet.
Note: Please read the user manual carefully before using this product.
If you have any questions about the baby monitor or encounter any issues, please don't worry. Let us know the situation, and we will provide you with a satisfactory solution.
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