Setup FAQ:
Q: Why do I see the black screen when 4KGP is on?
A:
- Please make sure you’re using an HDMI 2.0(a) or a higher version of the cable. The original HDMI cable in the Nintendo Switch package is HDMI1.4 so it doesn’t work with 4K Gamer Pro.
- Please make sure your game console has 1080p output (Preference > TV resolution > 1080p output).
- Please re-connect the Nintendo Switch back to the dock when 4KGP is on.
- Please check if the HDMI extender is working or not.
Q: My 4KGP is working well. Why does my screen flicker black sometimes?
A: Please replace another HDMI extender to see if the issue has been resolved.
Q: Will 4KGP support a 1440p monitor?
A: No. 4KGP only supports 4K TV
Q: Why Gigabyte 4k monitor with 4KGP has no audio? A: Please turn off the 'HDMI 2.1 support' on your monitor's setting menu.
Q: What if I cannot find the obvious difference between 4KGP ON/OFF?
A: Please use your 4K TV to watch the 4K Gamer Pro review on YouTube and play the games shown in the video on your TV with the 4KGP. If you cannot achieve the same result as the YouTube videos, you may need to change to a higher-quality HDMI 2.0a or HDMI 2.1 cable and check again.
Q: How do I set up the daisy chain with other upscalers such as RetroTink 5X, MiSTer, and mClassic?
A: The right order should be Game Console > other dongles> HDMI extender > 4K Gamer Pro > HDMI 2.0a / HDMI 2.1 cable > 4K TV
Q: Why does the screen show black for the daisy chain with other upscalers?
A: In most cases, some 4K Monitors or 4K TVs identified the input signal as 1440p. If you can get 1440p resolution by connecting those dongles without 4KGP, then you need to add an EDID adapter between other upscalers and 4KGP to limit the resolution from 1440p to 1080p
Q: Can 4KGP be compatible with MiSTer FPGA?
A: Yes. Please change the mister.ini file from "video_mode=8" to "video_mode=1920,88,44,148,1080,3,5,37,148500,+hsync,-vsync".
Q: How can I resolve the smearing issues with red and the outline distortion problem when using the device?
If you encounter smearing problems with red and pushing out outlines on objects, please try the following troubleshooting steps:
- Change connecting to a different HDMI port on your 4K TV and ensure it supports HDCP2.2 and earlier.
- Adjust the Color Space settings on your TV to either auto or RGB instead of YUV.
- It's important to note that the defect rate of the 4K Gamer Pro is relatively low.
- However, as each TV may have different compatibility settings, if the issue persists and your TV is incompatible with the 4K Gamer Pro, we recommend contacting us for further assistance or returning the product .
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