QA: What do I need to do first after receiving the product?
A: Since the product will be tested to see if it is fully functional before leaving the factory, you need to reset the product first after receiving it. Reset operation method: "Press Left" + "Menu" + "Back" buttons simultaneously for 10 seconds. When the reset is complete, the indicator light on the remote control will flash three times. After a successful reset, pair the TV or TV Stick again.
QA: How to pair and connect to my *** TV?
A: The remote comes with infrared tech, you can control your TV without pairing, but you can't use the voice function under this mode. After confirming that the TV itself comes with voice tech, find the settings on TV ＞ Controllers & Bluetooth Devices ＞ Add New Remote ＞ Press and hold "Home" button for 10 seconds as prompted by the TV, then release the "Home" button ＞ Pairing to the TV successfully ＞ Test the voice button to see if it works.
QA: How to pair connect to my *** TV stick and *** TV cube?
A1: If you still hold an old TV remote, use the old TV remote to find the settings on your TV ＞ Controllers & Bluetooth Devices ＞ Add New Remote ＞ Press and hold "Home" button for 10 seconds as prompted by the TV, then release the "Home" button ＞ Pairing to the TV successfully (If you could not find your old TV remote, you can choose to use a cell phone to control the TV to select settings operate)
A2: If you don't have an old remote to control the TV stick, you can reset the new remote control. Unplugging the power plug of your TV Stick Devices, waiting for 5 seconds, then plugging it back in, then wait for the pairing page to appear (the time of the pairing page is determined by the TV), don't press any buttons during the process. After the pairing page appears, press and hold the "Home" button for 10 seconds according to the prompts, then release the "Home" button and wait for the pairing to complete automatically. (This pairing method is the most uncontrollable due to the uncertainty of when the pairing page will appear.)
QA: How to solve the problem when I can't use the power button, volume button and mute button after connecting the new remote to the TV stick?
A: Find the settings on TV ＞ Equipment Control ＞ Manage Equipment ＞ TV ＞ Change TV ＞ We have detected your ****** TV ＞ ls this correct? ＞ Yes (Whether the brand of the TV detected is correct, select yes for correct, no for incorrect) ＞ Your TV Stick remote has been updated ＞ OK
QA: If the remotes linked to the TV are full and I can't add new remotes, how can I solve the problem?
A: Find the settings on TV ＞ Controllers & Bluetooth Devices ＞ Select the old remote control to be deleted ＞Press the "Menu" key＞ Click "SELECT" to delete it!
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