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From the Publisher
SIX KEY COMMUNICATION CONCEPTS
YOUR AUDIENCE
The individuals or groups you're addressing.
YOUR CONTENT
The substance of what you want to convey.
YOUR ORAL COMMUNICATION SKILLS
The way you convey your substance.
YOUR WRITTEN COMMUNICATION SKILLS
The way you represent yourself when you're not physically present.
YOUR INTERACTIONS
The settings in which you engage your audience, whether it's an audience of one or one hundred.