Frequently asked questions
Q1: Why the screen is dark or no display?
--Make sure the power indicator light is on. If not, check the power adapter and cable connections.
Q2: Why the equipment cannot work normally?
--Make sure the instrument is correctly placed, avoiding direct sunlight and extreme temperature environments, also could try to restart the device.
Q3: Why are there scattered or irregular curves?
--Make sure your watch is placed stably on the test position. Adjust the beat frequency setting to ensure it matches the watch under test. Adjust the sensor input gain to minimize noise interference.
Q4: Why do measurement data anomalies such as rate, amplitude, and beat error occur?
--Check if your watch is in normal motion, dry lubricant or damaged internal parts may cause abnormalities. Recalibrate the parameter settings according to the specific model, such as the angle of lift (default 52°), measurement period (2 seconds to 60 seconds), etc.