Buying on eBay US and shipping to Cambodia

Buying on eBay US and shipping to Cambodia

You saw a trendy clothing piece or the newest iPhone model on sale at such a good price on eBay. You struggled to put it in the cart then proceed to checkout. eBay asks you a bunch of information and you then realize it’s more complicated than it looks. But the biggest problem is, you don’t have an international credit or debit card that can pay for your order. If only there was someone to order for you on eBay US and ship the goods to your place in Cambodia.

So how to order on eBay US and ship to Cambodia simply and quickly?

A. About Buying Service in Cambodia

Fado168 is here to do the whole shopping on eBay US for you. Just send us the link of the products you want to buy on eBay, all you have to do is wait and we’ll take care of the rest: from order on eBay US, handle customs clearance, to last-mile delivery to your address in Cambodia.

B. Which products are suitable for our buying service and shipping to Cambodia?

We offer buying service on eBay US and shipping to Cambodia to a wide range of products:

• Shoes
• Clothes
• Electronic Devices and Equipment
• Watches
• Handbags, Purses, and Wallets
• Perfume
• Cosmetics
• Glasses
• Jewelry
• Books

Note: We also take orders for used items and bid prices on eBay US in Cambodia. However, please bear in mind that:

Fado168 is not responsible for goods that were broken due to sellers not packing them well or not following standard packaging for transportation in domestic and international air freight.

 Contact us for more information:  

Email: support@fado168.com

Facebook: fb.com/Fado168.com

Tel: 088 599 6168 - 092 212 260 - 086 356 168

C. Why choose Fado168 Buying Service?

You can buy almost anything from anywhere in the world!

When using Fado168.com to buy on eBay US and ship the products to Cambodia and handle the Logistics process from the US to Cambodia you will have the benefits and maximum support as follows:

Fast and accurate

- Ensure to buy the products in the fastest time.

- The automatic quotation price system and the details of each item have to pay (tax, shipment fee in the US, clearance tax, transportation fee, and discount…)

Flexible

- Diverse and prestigious payment methods will help minimize risks for customers when trading via the Internet banking, via Wing, TrueMoney, Credit card, Visa card, or Direct payment at the Fado168 office.

- Ensure nationwide delivery and ordering service to Cambodia through multiple safe and fast forms of transportation.

Professional

- The Advisory team is always ready to advise customers with a hearty and friendly attitude.

- A representative of the offices in the US to ensure to purchase and receive goods from sales sites in the US with safety, quality, and accuracy.

Prestigious

- Highly qualified and experienced staff in supporting and contacting the sellers/ suppliers to send products.

- Solve arising problems quickly and timely manner such as damaged, broken, missing, wrongly delivered, and lost products,… ensuring customer satisfaction in the best way.

Utilities

- Customers simply need to send us the eBay product link and wait to receive goods, Fado168.com will complete all other procedures related to customs and import…

- You can easily track the package with our professional track&trace system

For more information, contact us:  

Email: support@fado168.com

Facebook: fb.com/Fado168.com

Tel: 088 599 6168 - 092 212 260 - 086 356 168

 D. Buying Process

1. Send the product information via the website, email, or Facebook fanpage
Website
Firstly, click on the link to ask for the price quotation: https://fado168.com/request-quote
Once you clicked on the link, fill in the required information and add notes on the product information



Email

 2. Register a shopping account

-    After sending the product link, we’ll send you the price quotation

-    If you agree to the price, please register a shopping account on Fado168.com. Please note that you have to upload the full picture of your ID Card and payment card during the registration process.  

-    For security reasons, Fado168 is not responsible for goods that are shipped to the US headquarters without a confirmation email from Fado168. For goods that have not been notified to Fado168 but shipped to the US, headquarters will submit to the US Police.

If you have any problem creating an account, inbox us to get the fastest response: m.me/fado168

For more information, contact us:  

Email: support@fado168.com

Facebook: fb.com/Fado168.com

Tel: 088 599 6168 - 092 212 260 - 086 356 168

3. Proceed with payment

After registering the shopping account on Fado168, you can proceed with payment for your eBay order to Cambodia

4. Tracking goods and updating information goods shipped

-      When you log in to your shopping account on Fado168, you will receive the tracking number of the package. You use this tracking number to track the goods on delivery to the headquarters of Fado168 in the US.

-      You notify the tracking number of the package shipped to Fado168 in two methods:

+     The first method: Email directly to support@fado168.com to notify the tracking number.

+     The second method: Visit the Fado168.com website to update goods information and tracking number (received from the eBay website or shipping service).

-     Fado168 will deliver goods from the US all the way to your home and collect freight.

-     When the goods arrive in Cambodia, you will receive an automated email announcing the arrival of goods. The email will include the goods information you will receive and shipping costs (excluding domestic delivery charges).

-     The delivery staff will call you before shipping to your address

For more information, contact us:  

Email: support@fado168.com

Facebook: fb.com/Fado168.com

Tel: 088 599 6168 - 092 212 260 - 086 356 168

F. Shipping policy

The terms below are made to ensure the responsibilities and benefits of customers and Fado168.com. Issues will be mutually discussed and resolved to ensure the highest benefits of customers. By using the Fado168.com service, you agree to the terms of service below:

Article 1: Products that are not accepted for shipping  

         Products that are not accepted for shipping include Guns, publications, articles, and restricted products from circulation in Cambodia or receiving country; contagious, toxic, explosive hazardous substances; Cambodian currency, foreign currency; papers or cheques that may be exchanged into Cambodian currency, foreign currency, and one package with multiple different types of items.

Items from illegal or un-transparent sources shall be confiscated and not be compensated. If a customer deliberately sends all the prohibited products as mentioned above, he/she will take full responsibility according to the current Cambodian Laws.

Article 2: Fado168.com’s responsibilities

• Check the legality of the package while ensuring the confidentiality, integrity, and security (origin seal, origin box for electronic goods) of the parcels, products, or packages. Fado168.com reserves the right to terminate the customer’s use of the service if Fado168 suspects any illegal activity in the process. 
• Handle all the questions and complaints within 30 days of the delivery of our shipment to the customers.
• Fado168.com is not liable for indirect damages or losses caused by delayed shipment or the risk of force majeure (Natural disasters, earthquake, war, floods, typhoon, riots, air crash caused by sound ...). Fado168.com is not liable for the quality of products sent by freight companies to Fado168’s warehouse in the local country.

Article 3: Packaging

       All products should be packed properly. Fado168.com has a packaging service and is responsible for that packaging during shipping. This service will be charged when the package arrives in Cambodia. In case customers wrap their package by themselves, they shall be responsible if the damages occur during their shipment.

Article 4: Compensation level

         The maximum compensation level for parcels lost or completely damaged while Fado168 is shipping as below:

• 75% on the value of the goods if the customer buy insurance services 0.8%
• 100% on the value of the goods if the customer buy insurance services 2% and claims 

Article 5: Regulations about receiver detail and Processing

The sender must provide full detail of the recipient: Name, number, street/ward, ward/commune, district, province/city, and telephone number (Required). In case of not being able to contact the recipient, each parcel will be delivered 03 times for the mail and 02 times for the goods to the address of the recipient. Parcel that fails to deliver to the recipient will automatically be sent back to Fado168’s warehouse. After 1 week, if the sender does not request to cancel, the sender must pay for the return package. The delivery fee in Phnom Penh 2$ per parcel for one-time delivery it may vary depending on destination and parcels. Delivery fee to province customer is responsible for it.

Article 6: In case of a lost package

For shipping service, if there is any tracking suspect (eBay order to Cambodia) to lost or longer than expected time (more than 1 month), customer please provide:

1. Tracking number
2. Invoice of the goods
3. Picture of the item
4. Proof of delivery. Example:

1. The label on the package (optional)

Note: If customers don’t provide the required information as mentioned above, Fado168 will not be responsible for the lost package

Article 7: Additional information

If you have any inquiries, please feel free to inbox m.me/fado168 to get a prompt reply and provide the latest information on Fado168.com

Contact Us:  

Email: support@fado168.com

Facebook: fb.com/Fado168.com

Tel: 088 599 6168 - 092 212 260 - 086 356 168

Important Note

• We do not take any responsibility when customers use the wrong shipping address, use the wrong Customer code or fake the type of item(s) that they are shipping.
• Types of products to be insured by Fado168.com: Glasses, Phone, Laptop, Tablet, Watches, Camera, Lens, Jewelry, Cosmetic…
  
  1. Voluntary Insurance Plan
  
  A) 2% of an insurance rate: Payment of 2% of the value of the product(s) being shipped.
  B) Compensation Level: 100% of the value of the missing product(s) (USD 3,000 maximum).
  
  Bought from US Websites
  Firstly, Fado168.com will guide you on how to contact the website in order to inform them of the missing items. If the website confirms that all of the items in the parcel have been delivered successfully and refuses to return the missing item(s), Fado168.com will reward the compensation money of 100% of the value of the missing item(s).
  
  Products sent from Another Party to the Warehouse of Fado168
  • Require the shipping invoices of UPS, FedEx, USPS, DHL….
  • Inform the content of your package. This is the objective proof to issue the 100% compensation money of the lost item(s).
  
  C) Please contact us through our email support@fado168.com if your item(s) exceeds the value of USD 3,000.
  D) Requirements:
  • Upload the tracking number and declare the value of the product within 24 hours since the package has arrived in the US warehouse.
  • Declare the value of the product.
  • Tick the insurance box in the uploaded tracking part.
  • Non-prohibited products are possible to be shipped.
  
  2. Fund Plans to Support Risk 0.8% Insurance (Required)
  
  A) Risk Support Charge: 0.8% of the declared value of the product.
  B) Compensation Level: Refund 75% of the total value of the missing product(s) (USD2000 Maximum)
  
  Bought from US Websites
  Firstly, Fado168.com will guide you on how to contact the website to inform lack of items and compare them to what you ordered. If the website confirms that all of the items in the package have been delivered successfully and refuses to return the missing item(s), Fado168.com will reward the compensation money of 75% of the value of the missing item(s).
  
  Products sent from Another Party to the Warehouse of Fado168.com
  • Require the shipping invoices of UPS, FedEx, USPS, DHL…
  • Inform the content of your package. This is the objective proof to issue the 75% compensation money of the lost item(s).
  
  C) Requirements:
  • Upload the tracking number and declare the value of the product (Actual Price) within 24 hours since the package has arrived in the US warehouse.
  • Declare the value of the product
  • Tick the insurance box in the uploaded tracking part.
  • Non-prohibited products are possible to be shipped.
  
  
  3. Damaged Goods
  
  a/ New Products
  • Goods are packed by standards packaging, purchased or shipped from professional trading companies but broken due to a strong impact of the process of transportation or overload.
  • Except, fragile goods such as housewares, glass, and crystal furniture ... Please contact Fado168 before shipping to get a consult (these items need to be informed in advance to pack properly before shipping to Cambodia).
  • Fado168 is responsible for each type of insurance based on the actual damage level.
  • Basis of determining responsibility: Goods delivered to Fado168 warehouse are in good condition, the seller is a professional trading company, not an individual.
  • See an example of standard packaging conditions here
  
  b/ Used Products
  • Goods were broken due to sellers not packing them well or not following standard packaging for transportation in domestic and international air freight. Fado168 is not responsible for this case.
  • Basis for determining responsibility: Those items are used and bid price on websites like eBay or other websites that sell used products and products purchased from non-professional sellers. For example, speakers, wall clocks, desk clocks, furniture decors, lamps…

Contact Us:  

Email: support@fado168.com

Facebook: fb.com/Fado168.com

Tel: 088 599 6168 - 092 212 260 - 086 356 168